Privacy Policy

Translation Shop Privacy Policy

At Translation Shop, we are committed to safeguarding the privacy of our clients. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website and services. It also explains your rights regarding your personal data and how you can control it. By using our site and services, you consent to the practices described in this policy. We recommend reviewing this Privacy Policy carefully and, if needed, consulting with a legal expert before finalizing any decisions based on its contents.

Information We Collect

When you engage with Translation Shop through our website, we may collect both personal and non-personal data. This data helps us improve our services and better meet your needs.

1. Personal Data: This includes any information that you provide voluntarily, such as when registering for an account, requesting a quote, or ordering services. Examples of personal data may include your name, email address, phone number, billing information, and other contact details. By providing us with this information, you consent to its use in accordance with this Privacy Policy. Personal data may be transferred to our servers or to third parties, but only in compliance with applicable data protection laws.
2. Non-Identifiable Data: We also collect certain non-identifiable data when you interact with our website. This includes information such as IP addresses, browser types, device types, and browsing behaviors. We use cookies and other technologies to gather this data, which helps us improve user experience and monitor site performance. This data is aggregated and anonymized and cannot be used to identify individual users.

How We Use Your Information

The information we collect is used for the following purposes:

• To provide services: We use your personal data to fulfill your requests, process orders, and deliver the translation services you have requested.
• To communicate with you: Your contact information may be used to send important service-related notifications or administrative messages (e.g., billing, updates, or changes to our services).
• To improve our services: We analyze data to enhance the performance and functionality of our website and services, tailor content to your preferences, and improve user experiences.
• Marketing and Promotions: We may use your data to inform you about services we believe may interest you. You have the option to opt out of marketing communications at any time by following the unsubscribe instructions included in each message.

Data Security

At the Translation Shop, the security of your personal data is a top priority. We employ industry-standard measures, including HTTPS encryption, secure file transfer protocols, and internal access controls, to protect your data against unauthorized access, alteration, and destruction.

Learn More

HIPAA, ACA, and Data Privacy

We understand the importance of data privacy, particularly when handling sensitive information such as Protected Health Information (PHI). We are fully committed to maintaining compliance with HIPAA (Health Insurance Portability and Accountability Act) and the Affordable Care Act (ACA) in all aspects of our operations. Our team of professional translators and project managers follows strict protocols to ensure that all translations involving PHI are secure and in compliance with healthcare regulations.

Our platform uses SOC 2 Type II standards to maintain the highest levels of patient security and privacy. We also require our translators and partners to sign Non-Disclosure Agreements (NDAs) to safeguard the confidentiality of any sensitive information.

Disclosure of Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may disclose your personal data in the following situations:

• Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.
• Service Providers: We may share your data with trusted third-party vendors who help us deliver services, such as payment processors, website hosting providers, and translation professionals. These third parties are obligated to protect your information and use it only for the purposes for which it was provided.
• Legal Compliance: We may disclose personal data when required by law or in response to valid legal requests, such as to comply with court orders or government regulations.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website usage, and serve personalized content. Cookies are small data files stored on your device that help us remember your preferences and improve the performance of our site. You can adjust your browser settings to disable cookies, but doing so may limit your ability to use some features of our site effectively.

Third-Party Websites

Our website may contain links to third-party websites that are not operated or controlled by Translation Shop. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.

Underage Users

Translation Shop does not knowingly collect personal data from individuals under the age of 13. If you are under 13, please do not provide any personal data through our site. If we learn that we have inadvertently collected personal data from a child under the age of 13, we will take steps to delete that information as soon as possible.

Changes to This Privacy Policy

Translation Shop reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal data, please contact us at:

Email: sales.info@translationshop.co
Phone:  888-928-1824
Address: 1900 Reston Metro Plaza, 5th floor Reston, VA 20190

By using our services, you agree to this Privacy Policy. 

Thank you for trusting the Translation Shop with your data.